So it can troubleshoot any new Outlook problems. Each time you run the Microsoft Office 365 Support and Recovery Assistant, it automatically updates to the newest version. Such as verifying users credentials, licenses, updates to Outlook clients and whether Outlook servers are reachable.ĭepending on the results of the test, Office 365 Support and Recovery Assistant will offer to automatically fix the problems you are having or it will provide you with instructions on recommended solutions for your issues.Īll the diagnostic results from running the Office 365 Support and Recovery Assistant are saved in a log file for users to share with their support engineers and or Outlook admin, for further investigation. The Office 365 Support and Recovery Assistant, performs a series of diagnostics tests to identify the root cause of the issues occurring. Choose the app you are having problems with and click Next. Read the Microsoft Services Agreement and then click Agree. The Microsoft Office 365 Support and Recovery Assistant helps users troubleshoot and fix their account and or profile related Outlook issues. To download Microsoft Support and Recovery Assistant, do the following: Click the link below to download the Microsoft Support and Recovery Assistant: Download Once downloaded, start the SetupProd.exe file. Back in June, Microsoft released the first look public beta of the Office 365 Support and Recovery Assistant.

Outlook support and recovery assistant